Just the number of hours. With small packages, there typically isn't much time available for "proactive" tasks, so we don't schedule recurring appointments in advance.

When you join, we’ll go through an initial Orientation to understand your immediate needs and we’ll assign our Team based on your needs.

You can request a status update at any time. We’ll deliver a monthly report. We are also working on developing our customer portal so you can check any time.

You can request a status update at any time. We’ll deliver a monthly report. We are also working on developing our customer portal so you can check any time.

You get to determine that when you sign up. You can provide us a list of approved requesters or choose that anyone on your team can reach out.

We typically reserve 50-75% of your membership hours in half-day blocks, on a recurring schedule. Scheduled blocks are great for proactive tasks like meeting with project teams, training sessions, project kickoffs, project health checks, or Revit family library development. We leave the remainder of the time “floating” so we can be available for unscheduled requests any day of the week.

Our primary service delivery method is remote using phone, zoom, email, dropbox etc.

Well, we were forced into it.  Thanks, Covid.  And you know what….it works better!

Remote services allow us to be more Responsive.   Remotely we can serve more than one client per day and be available for all our clients every day of the week.

Remote services help to keep costs down.  Clients do not need to provide us with a desk, computer, or software licenses.  We also avoid travel time and expenses.

Remote services also allow us to employ the best talent from across the country and serve your staff wherever they are located.

Yes! We offer on-site services. Zoom is great, but you just can’t beat face to face. For clients in our local service area, with memberships of 35-hours per month or more, we can provide one half-day visit per month on-site as part of the membership. Memberships with 70-hours per month or more include up to 2 half-day visits per month. On-site visits beyond can be requested as needed and will be charged for 1 hour travel time with each visit. For clients not located near our staff, we are glad to visit. We will simply charge for travel time and travel-related expenses in addition to using membership hours\budget.

NOTE: Due to COVID-19 concerns, we are not offering ANY on-site services at this time. We will review this policy 9/1/21.

Not much. To perform our work, we need access to your libraries, templates, and project files. We can exchange files via dropbox or BIM360, or we can set up a remote connection and login to your network with whatever level of permissions you are comfortable. To provide direct for your staff we typically use zoom, but if you have another platform you prefer we can use that too.